Privacy policy

This Privacy Policy outlines how Drip Roast Coffee Pty Ltd (referred to as the "Site," "we," "us," or "our") collects, uses, and discloses your personal information when you access or use our services, make a purchase from driproastcoffee.com.au (the "Site"), or otherwise interact with us in connection with the Site (collectively, the "Services"). For the purposes of this Privacy Policy, "you" and "your" refer to the user of the Services, including customers, website visitors, or any other individual whose information we have collected in accordance with this Privacy Policy.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you agree to the collection, use, and disclosure of your information as described in this Privacy Policy. If you do not agree to this Privacy Policy, please do not use or access any of the Services.

At Drip Roast Coffee, we are committed to protecting your privacy and handling your personal information with the utmost care. We adhere to responsible self-regulation to ensure that we respect your privacy rights while providing exceptional service. By providing your personal information to us, you consent to the creation of a database record and its use for marketing purposes.

Information Collection: When you make a purchase on our website, we collect the personal information you provide, such as your name, email address, and phone number. By completing a purchase, you consent to receive marketing communications from us via email and SMS.

Information We Collect about Your Usage: We may also automatically collect certain information about your interaction with the Services ("Usage Data"). To do this, we may use cookies, pixels and similar technologies ("Cookies"). Usage Data may include information about how you access and use our Site and your account, including device information, browser information, information about your network connection, your IP address and other information regarding your interaction with the Services.

Information We Obtain from Third Parties: We may obtain information about you from third parties, including from vendors and service providers who may collect information on our behalf, such as:

  • Companies who support our Site and Services, such as Shopify.

  • Our payment processors, who collect payment information (e.g., bank account, credit or debit card information, billing address) to process your payment in order to fulfill your orders and provide you with products or services you have requested, in order to perform our contract with you.

  • When you visit our Site, open or click on emails we send you, or interact with our Services or advertisements, we, or third parties we work with, may automatically collect certain information using online tracking technologies such as pixels, web beacons, software developer kits, third-party libraries, and cookies.

Any information we obtain from third parties will be treated in accordance with this Privacy Policy. 

How We Use Your Personal Information: Your personal information will be used in the following ways:

  • Providing Products and Services: We use your personal information to process payments, fulfill orders, send notifications related to your account and transactions, and manage your account. We may also enhance your shopping experience by integrating Shopify services, which will process your information as per their Privacy Policy.

  • Marketing and Advertising: We may use your personal information to send marketing communications (via email, SMS, or mail) and display personalized ads on our Site and other platforms, aimed at enhancing your shopping experience.

  • Security and Fraud Prevention: Your information is used to detect and prevent fraudulent or malicious activities. You are responsible for keeping your account credentials secure. If your account is compromised, contact us immediately.

  • Communication and Service Improvement: We use your personal information to provide customer support, improve our Services, and maintain a business relationship with you, in line with our legitimate interests.

Third Party Websites and Links: Our Site may contain links to third-party websites or platforms. We are not responsible for the privacy, security, or content of these external sites. We recommend reviewing their privacy policies and terms. Any information shared on public or semi-public platforms, including third-party social media, may be visible to others and used by us or third parties. The inclusion of these links does not imply endorsement of their content or operators, unless explicitly stated.

Payment Information: We do not store any credit card or payment details. All payment transactions are securely processed through a third-party provider.

Consent to Collect Data: By entering your personal and payment details to complete a transaction, you imply consent to the collection of your data for the purposes outlined in this policy.

Opting Out: You have the right to opt out of receiving any marketing communications from us at any time. To do so, please contact us at info@driproastcoffee.com.au.

SMS Service: We value your privacy and ensure that any information shared for our SMS marketing service is used solely for sending you order notifications (including abandoned checkout reminders), marketing offers, and transactional messages such as requests for product reviews.

Your opt-in data and consent for SMS communications will not be shared with any third parties, except for our messaging partners, who assist in operating the program.

Cookies: Our website uses cookies to track items added to your shopping cart, including abandoned checkouts. This information is used to send timely cart reminder messages via SMS.

Thank you for trusting Drip Roast Coffee with your information. We are dedicated to maintaining your privacy and providing a secure online shopping experience.